Refund policy

Effective October 5, 2026

Mahalo for choosing Kahulaleʻa. Each piece is created with aloha, and we want you to find something you love. We offer a one-time exchange on eligible purchases under the terms below. Refunds are limited to the circumstances described in this policy.

Exchange Eligibility

To qualify for an exchange:

Items must be unworn, unwashed, unaltered and in their original sellable condition, with original tags attached.

Proof of purchase is required. Please provide your original paper or electronic receipt establishing that the item was purchased from Kahulaleʻa and the amount paid. Exchanges cannot be processed without proof of purchase.

Each item may be exchanged once. Items received through an exchange are final sale.

Swimwear, accessories, and past-season clearance items are final sale and are not eligible for returns or exchanges. Other promotional purchases remain eligible unless identified as final sale before purchase.

In-store Purchases

Eligible items must be brought back with proof of purchase within 14 calendar days after the purchase date.

Exchanges must be completed at the same retail location where the purchase was made. In-store purchases cannot be exchanged at another Kahulaleʻa location or through our online warehouse.

Our team will help you select an available replacement. In-store purchases are eligible for an immediate merchandise exchange; store credit for a future purchase is not offered under this policy.

If you select a different item that costs more, you will pay the difference. If it costs less, the difference will be issued as store credit. Please note that the exchanged item must be worth at least 80% of the original purchase price, as we can offer a maximum of 20% as store credit. 

Online Purchases

Please email aloha@kahulalea.com within 14 calendar days after delivery to request an exchange. Include your name, order number, proof of purchase and the item you would like to exchange.

For orders delivered in separate shipments, each item’s exchange window begins when that item is delivered.

Our team will provide return instructions and our warehouse mailing address. Please:

Mail your item within seven calendar days after we send your return instructions.

Use a tracked shipping service and send us the tracking number.

Ensure the carrier accepts the package within that seven-day window. Creating a shipping label alone does not meet the deadline.

Online purchases must be mailed to our warehouse. They cannot be returned or exchanged at our retail stores. Please contact us before mailing your item.

Allow up to five business days after warehouse receipt for inspection and processing. Return instructions do not guarantee acceptance; eligibility is confirmed after inspection.

Replacement inventory is not reserved before your returned item is confirmed eligible. Exchanges are subject to available online inventory when your exchange is processed.

If a suitable replacement cannot be found, we can issue store credit to the original purchaser for the amount paid for the eligible items returned, including applicable taxes and any other legally required amounts. Credit does not include items retained from the same order.

If you select a different item that costs more, you will pay the difference. If it costs less, the difference will be issued as store credit. Please note that the exchanged item must be worth at least 80% of the original purchase price, as we can offer a maximum of 20% as store credit. 

Shipping Costs

Customers are responsible for both the shipping cost to return an eligible item to our warehouse and the shipping cost to receive the replacement item.

We will confirm the replacement shipping charge before completing your exchange.

If an item arrives damaged or defective, or we sent an incorrect item, Kahulaleʻa will cover the necessary return and replacement shipping costs.

Missing Packages

Kahulaleʻa is not responsible for orders lost, misdelivered, or stolen after they have been handed to the shipping carrier. We do not issue refunds for missing packages, including those marked as delivered, except where required by law.

If tracking shows your package as delivered but you cannot locate it, please check the delivery location and ask other members of your household or building staff whether they accepted it.

If your package remains missing or tracking has stopped updating, promptly contact aloha@kahulalea.com with your order number. We can assist with a carrier investigation, but this assistance does not constitute an agreement to issue a refund.

Exchange Values, Discounts and Rewards

For an exchange to a different item, the exchange value is based on the amount originally paid after discounts, with applicable tax adjustments.

For an exchange of the same item for another size or color, the original purchase price carries over unless the replacement size or color normally sells at a different price.

Leʻa Rewards earned or redeemed on a purchase will be adjusted to reflect the completed exchange. Redeemed rewards carry into the exchange, and rewards will not be counted twice.

Store Credit

Store credit issued for an eligible online return is issued to the original purchaser and may be redeemed online at kahulalea.com or at either Kahulaleʻa retail store.

Store credit does not expire. Any unused balance remains available for a future purchase. Store credit is not redeemable for cash.

You may redeem credit in store, but you may not bring online purchases into a retail store for return or exchange processing.

Damaged, Defective, or Incorrect items

Please email aloha@kahulalea.com as soon as you discover a damaged, defective, or incorrect item. Include your order or purchase details and a description of the issue. Photos are required.

Mahalo for supporting our small business.