Kahulaleʻa Shipping Policy

Effective August 2, 2026

Mahalo for shopping with Kahulaleʻa. Please review the information below before placing your order.

Order Processing

Orders are prepared for shipment within two business days after we receive your completed order. Business days are Monday through Friday, excluding holidays.

Processing time is separate from the time your package spends in transit. Selecting a faster shipping service does not shorten order processing time.

If an item has a different shipping schedule, such as a preorder, that schedule will be stated on the product page before purchase.

Shipping Methods and Costs

We ship through USPS using Ground Advantage and Priority Mail for domestic orders. Available domestic and international shipping options and charges are shown at checkout before you complete your purchase.

Shipping availability depends on the delivery address and the services offered at checkout. If no shipping option appears for your address, please contact aloha@kahulalea.com before placing an order.

Delivery Estimates

Delivery time depends on the destination and shipping service. Carrier transit estimates begin when the carrier receives your package, not when your order is placed.

Delivery estimates are not guaranteed arrival dates unless a service is expressly identified as guaranteed. Weather, transportation disruptions, and carrier delays may affect delivery.

If you need your order for a particular date, please contact us before purchasing so we can help you assess the available shipping options.

International Orders

We ship internationally to destinations supported at checkout.

Customers are responsible for all customs duties, import taxes, and customs clearance or handling fees charged by the destination country or carrier. These charges are separate from shipping charges. Unless expressly collected at checkout, they are payable by the customer when requested by the carrier or customs authority.

Customs processing may affect delivery times. Customers are responsible for providing any information required for clearance and paying the applicable charges so their package can be released.

If a package is returned to us because duties or taxes were not paid, delivery was refused, or the package was not collected, the customer must purchase new shipping before we resend it.

Tracking Your Order

We will send a shipping confirmation with tracking information to the email address provided at checkout.

Tracking may not update immediately after a label is created. A shipping notification does not necessarily mean the carrier has received the package.

Shipping Addresses and Order Changes

Please check your shipping address carefully before completing your order, including any apartment, unit, or suite number. Choose an address where your package can be received securely.

If you need to correct your address or request an order change, email aloha@kahulalea.com as soon as possible with your order number and the requested correction. We cannot guarantee changes once an order is being prepared or has shipped.

Signature Confirmation

If you would like signature confirmation, please contact aloha@kahulalea.com before placing your order. We will confirm availability and any additional charge.

Delayed or Unavailable Orders

If we cannot ship within the stated processing period, we will notify you of the delay and provide a revised shipping date, if available. You may agree to wait or cancel the unshipped merchandise for a full refund of the amount paid for it, including applicable taxes and shipping charges.

If we cannot fulfill your order, we will notify you and promptly refund the unfulfilled portion and any associated charges. These refunds will not be issued as store credit.

Missing Packages

Kahulaleʻa is not responsible for packages lost, misdelivered, or stolen after they have been handed to the shipping carrier. We do not issue refunds for missing packages, including those marked as delivered, except where required by law.

If tracking shows your package as delivered but you cannot locate it, please check the delivery location and ask other members of your household or building staff whether they accepted it.

If your package remains missing or tracking has stopped updating, promptly contact aloha@kahulalea.com with your order number. We can assist with a carrier investigation, but this assistance does not constitute an agreement to issue a refund.

Packages Returned to Us

If a package is returned because of an incomplete or incorrect address supplied by the customer, an unsuccessful delivery attempt, refusal of delivery, or failure to collect it, we will contact you to arrange the next steps.

The customer is responsible for purchasing new shipping before we resend the package. We will confirm the shipping charge and delivery address before reshipping.

If we made an addressing or shipping error, we will cover the cost of correcting it.

Damaged or Incorrect Shipments

If your order arrives damaged or contains an incorrect item, please email aloha@kahulalea.com with your order number and a description of the issue. Photos of the item, packaging, and shipping label are helpful. Please retain the packaging while we review the issue.

Kahulaleʻa will cover the necessary return and replacement shipping costs for damaged, defective, or incorrectly supplied items.

Shipping for Exchanges

Online exchanges must be mailed to our warehouse and cannot be processed at our retail stores. Customers are responsible for return and replacement shipping costs for eligible exchanges, unless the item is damaged, defective, or incorrectly supplied.

Please review our Returns & Exchanges Policy for eligibility, deadlines, and instructions. Contact us before mailing an item.

Nothing in this policy limits your statutory consumer rights.

For shipping questions, please contact aloha@kahulalea.com.

Mahalo for supporting our small business.